Position Type : Full Time
The Senior Director, Custom Programs leads, manages and develops a team of directors and associate directors who collaborate with faculty and the clients in designing, developing, and delivering high-quality customized executive education programs as measured by participant’s evaluations, client’s feedback, and external rankings. The Senior Director is directly responsible for client retention and P&L, thereby assuming overall financial responsibility for programs in her/his Team’s portfolio to assure the appropriate contribution to the profitability of the division, including managing costs.
Throughout the program experience, the Senior Director and his/her Team members are accountable for understanding and assessing client needs, ensuring a high quality of instruction that delivers on those needs, responding to client questions and concerns, and resolving problems to the satisfaction of the client. Immediately after a program concludes, he/she is expected to determine client satisfaction and solicit suggestions, if any, for improving the program. He/she is also responsible and accountable for overseeing a consistent approach to post-program follow up, outcome measurement, and reporting.
He/She is accountable for client retention and satisfaction. He/she is responsible for assessing client executive development needs and for designing programs that help clients develop solutions that satisfy their needs. The Senior Director and his/her Team will take the lead in maintaining and fostering these client relationships resulting in multi-year programs. The Senior Director is expected to work closely with his/her counterparts in Business Development to develop proposals and to build, cultivate, and deepen client relationships by generating new custom as well as open business from existing clients.
The Senior Director will work closely with Wharton and Penn standing faculty, other instructors if needed, and industry speakers to help them understand the client’s needs as well as program requirements unique to the client. He/she is expected to be knowledgeable about the teaching experience, professional interests, and preferred teaching methods. The Senior Director is also expected to develop a relationship with Wharton/Penn faculty, other instructors when needed, and industry speakers that encourages and promotes their involvement in program design, including needs assessment when necessary. The Senior Director will work to diversify the faculty pool by including new Wharton/Penn standing faculty and speakers from the industry in their programs.
The Senior Director must have demonstrated ability and willingness to work with ease across cultures and geographies and be willing to travel as needed.